POLICY

We at Bonnet _ Abuja are committed to your satisfaction and want you to be delighted with your purchase. However, if you are not entirely satisfied with your order, we have a straightforward return and refund policy to ensure a hassle-free experience.Returns:
If you wish to return a product, please notify us within 24hrs of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Only wrong ( in size, color & or print) or factory defects items can be returned.Refunds:
Once we receive the returned item and verify its condition, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.
Please note that shipping costs are non-refundable. Depending on your bank or payment provider, it may take several business days for the refund to be processed and reflected in your account.Exchanges:
If you received a damaged or defective item, please contact us immediately. We will gladly exchange it for a new one, provided it meets our return criteria.Return Shipping:
Customers are responsible for the shipping costs associated with returning the item, unless it was a mistake on our part or the product was received damaged or defective.Exceptions:
For hygiene reasons, we cannot accept returns or exchanges on used or worn bonnets. Additionally, personalized or custom-made items are non-returnable unless there is a manufacturing defect.Please note that our return and refund policy applies to online purchases made directly through Bonnet_Abuja. For purchases made through third-party retailers, please refer to their respective return policies.We value your satisfaction and will do our best to address any concerns or issues promptly. Our dedicated customer support team is available to assist you throughout the return and refund process.

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